Terms & Conditions
Welcome to Klorens Klothing. This Website, including all sub-domains and mobile applications, is owned and operated by Klorens Klothing (hereinafter referred to as the “Company,” “we,” “us,” or “our”). By accessing, browsing, or utilizing any services provided on this platform, you, the user, acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions. This document serves as a digital record under the Information Technology Act, 2000, and constitutes a valid and binding contract between the Company and the User under the Indian Contract Act, 1872. Your continued use of the Website implies an irrevocable acceptance of these Terms, as well as our Privacy Policy, Shipping Policy, and Return/Refund Policy. If you do not agree with any part of these terms, you must immediately discontinue your use of this Website.
Use of the Klorens Klothing Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. By transacting on this platform, you represent that you are at least 18 years of age and possess the legal authority to enter into this agreement. If you are a minor (under the age of 18), you may only browse the Website or conduct transactions under the direct supervision and with the express consent of a parent or legal guardian. We reserve the right to terminate your membership or refuse access to the Website if it is discovered that you are under the age of 18 and operating without such supervision, or if you are otherwise legally disqualified from entering into a contract.
To enhance your shopping experience, you may be required to register an account by providing accurate and current personal information. You are solely responsible for maintaining the confidentiality of your account display name and password, and for restricting access to your computer or mobile device to prevent unauthorized use of your account. You agree that if you provide any information that is untrue, inaccurate, or incomplete, we shall have reasonable grounds to suspect such information and may indefinitely suspend or terminate your membership. Furthermore, you agree to accept responsibility for all activities that occur under your account, and the Company shall not be held liable for any loss or damage arising from your failure to comply with these security obligations.
At Klorens Klothing, we make every reasonable effort to display the attributes of our products, including colors, fabrics, and patterns, as accurately as possible. However, the actual colors you see will depend on your specific electronic device and display settings; therefore, we cannot guarantee that your monitor's display of any color will be a perfect reflection of the physical product. We do not warrant that product descriptions or other content on the Website are entirely error-free, complete, or current. In accordance with Indian e-commerce regulations, we strive for truthful representation and strictly prohibit misleading advertisements. If a product offered by us is not as described, your sole remedy is to return it in an unused condition as per our Return Policy.
All prices listed on the Website are in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless otherwise stated. While we strive to provide accurate pricing information, errors may occasionally occur. The final price, including applicable shipping charges and taxes, will be clearly displayed during the checkout process before you confirm your order. Klorens Klothing reserves the right to modify prices for products at any time without prior notice. In the event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel any orders placed for that product and will initiate a full refund if the payment has already been processed. We strictly adhere to fair pricing practices and do not engage in arbitrary price discrimination.
The receipt of an order number or an order confirmation email does not constitute the acceptance of an order or a confirmation of an offer to sell. A contract for the sale of a product is only concluded when we dispatch the product to you and send a formal dispatch confirmation. We reserve the right, at our sole discretion, to refuse or cancel any order for reasons including, but not limited to, limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your payment has been processed, the said amount will be reversed back to your original payment method or store credits/credit note, as expressly accepted by you, in compliance with the timelines set by the Reserve Bank of India (RBI).
The "Klorens Klothing" name, logo, and all related graphic designs, icons, and service names are the exclusive intellectual property of the Company. All content featured on this Website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Klorens Klothing and is protected by the Copyright Act, 1957, and the Trade Marks Act, 1999. The compilation of all content on this Website is our exclusive property. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, or selling any information or intellectual property obtained from this Website without our prior written consent.
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of this Website by, any third party. Prohibited behavior includes harassing or causing distress to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our platform. Specifically, you agree not to upload any malicious software, viruses, or "spam" content. Users are expressly and strictly prohibited from posting fake, biased, or paid reviews intended to mislead other consumers. We reserve the right to remove any content or reviews that we deem fraudulent or harmful to the community.
Klorens Klothing shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the Website or the performance of the products purchased through the Website. We do not guarantee that the Website will be uninterrupted or error-free, or that the server that makes the Website available is free of viruses or other harmful components. You agree to indemnify and hold harmless Klorens Klothing and its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Website or your violation of these Terms and Conditions.
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Klorens Klothing has established a dedicated grievance redressal mechanism to address customer concerns efficiently. Any complaints or discrepancies regarding the products or services provided on this Website should be directed to our Grievance Officer. We commit to acknowledging receipt of any consumer complaint within 48 hours and resolving the matter within one month from the date of receipt.
- Email Contact: enquiry@klofrens.com
These Terms and Conditions, and the relationship between you and Klorens Klothing, shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. You agree that any legal action or proceeding arising out of these. Terms shall be brought exclusively in the courts located at Chandigarh, and you hereby consent to the personal jurisdiction of such courts.